Privacy Policy

At Miami Home Restoration Pros, we take your privacy seriously. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website or engage in our restoration services. By using our website and services, you consent to the practices described in this Privacy Policy.

1. Introduction

Miami Home Restoration Pros (referred to as "we", "us", or "our") is dedicated to protecting your privacy. This Privacy Policy explains the types of personal information we collect, how we use it, how we protect it, and your rights regarding your personal data. We are committed to complying with all applicable data protection laws and regulations.

Please read this Privacy Policy carefully. By accessing or using our website, you agree to the terms outlined below. If you do not agree with any part of this Privacy Policy, please refrain from using our website or services.

2. Information We Collect

We collect information from you in several ways when you use our website, services, or communicate with us. The types of information we collect include:

2.2. Non-Personal Information

Non-personal information includes data that cannot be used to identify you directly. This includes:

• Browsing Information: Data related to your visit to our website, such as IP address, browser type, and device type.
• Usage Data: Information on how you use our website, including pages visited, time spent on pages, and links clicked.
• Cookies and Tracking Technologies: We use cookies to enhance your experience on our website. Cookies are small text files stored on your device to remember your preferences, track usage patterns, and provide relevant advertisements.

3. How We Use Your Information

We use the personal and non-personal information we collect for various purposes, including:

3.1. To Provide Services

• To respond to your inquiries and provide you with quotes or estimates for restoration services.
• To schedule and perform restoration services at your property.
• To process payments for the services rendered.
• To communicate with you regarding the status of ongoing projects.

3.2. To Improve Our Website and Services

• To analyze website traffic and usage patterns to improve the performance and functionality of our website.
• To customize your experience on our website based on your preferences and interests.
• To conduct market research and surveys to better understand our customers' needs.

3.3. To Send Marketing Communications

• With your consent, we may send promotional emails about new services, special offers, and updates related to our business.
• You can opt-out of marketing communications at any time by clicking the unsubscribe link in the email or contacting us directly.

3.4. To Comply with Legal Obligations

We may use your information to comply with legal requirements, such as responding to a court order or investigation by law enforcement. We may also use your information to enforce our terms of service and protect our legal rights.

4. How We Share Your Information

We respect your privacy and do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

4.1. Service Providers

We may share your personal information with third-party service providers who assist us in delivering our services. These providers include:

• Payment processors
• Contractors or subcontractors involved in the restoration work
• IT and website hosting services
• Marketing and advertising partners

These service providers are obligated to use your information solely for the purpose of providing services to us and are prohibited from using it for their own purposes.

4.2. Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you if this occurs and provide you with the opportunity to opt-out if applicable.

4.3. Legal Compliance

We may disclose your personal information if required to do so by law or in response to a valid legal request, such as a subpoena, court order, or government investigation.

5. Data Security

We take reasonable steps to protect the personal information we collect from unauthorized access, use, alteration, and disclosure. These measures include:

• Encryption of sensitive data, such as payment information.
• Firewalls and secure servers to protect against unauthorized access.
• Regular security audits to ensure our systems are secure.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Retention of Data

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Once your data is no longer needed, we will securely dispose of it.

For example, we may retain certain information related to your property for record-keeping or legal purposes, even after our services have been completed.

7. Your Rights and Choices

As a user of our website, you have certain rights regarding your personal information. These rights include:

7.1. Access and Correction

You have the right to access the personal information we hold about you and request corrections or updates to that information if it is inaccurate or incomplete.

7.2. Data Deletion

You may request that we delete your personal information, subject to any legal or contractual obligations we may have. If you wish to exercise this right, please contact us at the information provided below.

7.3. Opt-Out of Marketing Communications

You can opt-out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in the email or contacting us directly.

7.4. Data Portability

In certain circumstances, you have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another organization.

7.5. Withdraw Consent

If we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. Please note that withdrawing consent may affect your ability to use certain services.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website and collect information about how our website is used. Cookies allow us to:

• Remember your preferences and settings.
• Analyze website traffic and usage patterns.
• Serve personalized advertisements and offers.

You can control how cookies are used through your browser settings. You can choose to accept or decline cookies, or set your browser to notify you when a cookie is being sent. Please note that blocking or deleting cookies may affect your experience on our website.

9. Third-Party Links

Our website may contain links to third-party websites that are not operated or controlled by Miami Home Restoration Pros. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we make changes, we will update the "Effective Date" at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.